Wednesday, November 13, 2019

Interesting product evolutions from the Sitecore Symposium 2019

As I made my way back from Orlando to Brussels, I had some time to reflect on the vast magnitude of information that was handed down to all attendees during this 5-day event. That is right, a total of 5 days, as I attended both the Symposium as well as the MVP Summit.
Moreover, since all that content is spread out across different types of tracks as well as multiple breakout sessions, it is nearly impossible to cover everything. However, a few topics really stuck with me that seem to interweave just great in the grand scheme of things.

So, without further ado;
  • Sitecore goes SaaS
  • Sitecore Content Hub
  • Exploring FaaS capabilities

Sitecore goes SaaS

This announcement had been hanging in the air for quite some time. Over the course of the last years we had seen a number of evolutions and new products in the product ecosystem that were already starting to level the playing ground for the introduction of SaaS.
Two years ago, Sitecore introduced their vision of a new editor interface. With that, Horizon was born as a concept that would have to tear considerably at the fabrics of the CMS in order to come into being. In addition, as of last year, Sitecore started on the re-development of their architecture into becoming micro services-based through the creation of Sitecore Host, introducing a standardized approach to logging, configuration and the use of .NET Core. That same year, Sitecore had also released a public release of JSS -, allowing you to build full-fledged solutions using Sitecore with modern JS UI libraries while still leveraging the power of Sitecore.
A first release of Sitecore as a Service (smart marketing naming) will be made available in the summer of 2020. More factual information of the SaaS offering will be released in the coming months obviously, but from what was announced it will be all of the below and more:

-          Fast – Having a headless approach with micro services hosted on an environment managed by the actual product vendor has quite some advantages.

-          Agile – A more granular architecture will allow for quick market corrections and product changes to be rolled out and tested across the platform.

-          AI – Having the same platform used for Artificial Intelligence as a Service solution carries quite some benefit. However, the concept of data ownership will require some additional fine-tuning and tweaking but that can be handled over the next steps.

-          Automated upgrades – One of the main struggles for Sitecore customers is the cost and effort related to keeping up with the fast evolving Sitecore platform. SaaS will have you covered there.

-          Content Hub – A scaled down version of the Content Hub will be made available to all SaaS customers. If more features would be desired, the switch into a full-fledged solution can easily be realized.

Sitecore Content Hub

It goes without saying that, if you follow the Sitecore product, you already know what this Content Hub is all about. As one of the big announcements made during the Symposium of 2018, Sitecore acquired Stylelabs Marketing Content Hub.
This SaaS-based (synergy anyone?) DAM / CMP and MRM solution has since been integrated into the Sitecore platform as the Content Hub. With the release of version 3.3, the platform introduces more integration features to leading third-party solutions as well as reporting capabilities to analyze on the use of content within the experience platform solutions.
We can look into the future to see further development on the integration of content exchange between Content Hub and Sitecore Content, the exchange of Media Library into Content Hub for SaaS and the exchange of knowledge as well as lessons-learned on the full SaaS approach chosen by Stylelabs a few years back.

Exploring FaaS capabilities

During the breakout session “Extending Sitecore using serverless architectures” by Rob Habraken, we may well have received a little unveiling of what most high-end platforms such as Sitecore may hold in store for us in the future. No longer focusing on the capabilities of PaaS and SaaS, this session went above and beyond in order to showcase some of the potential of moving into cloud functions and the use of Logic Apps.
The premise, from my point of view, is to leave the actual solution as untouched as possible in its core, and offload those functionalities and features to specific roles (or functions) so that they can run individually and independently. In doing so, you create a clean separation that can help minimize on complexity, cost and maximize on modularity and error handling.


From what we can tell, there is an enormous amount of change ahead of us. And an enormous amount of work that is being realized inside Sitecore to bring all these elements such as JSS, SXA, Horizon, Content Hub, SaaS, Host and so many others together.
It will take Sitecore one more season to tunnel their way out into the future, but the light at the tunnel is very bright indeed. In that light, we can see a combined platform approach on a fully managed scalable, fast and stable SaaS solution!

Thursday, October 10, 2019

Guiding your visit to the Sitecore Symposium 2019

In a little under a month, we will be heading back out towards the yearly Sitecore Symposium. When you explore the online agenda for the Symposium, it can be somewhat overwhelming to look into the 120 (!) different sessions and decide on which one offer the most value or novelty information.

Since everyone who attends the Symposium has a slightly different focus, it would be an absurd claim to provide you with an ideal guide into the different tracks as a whole. All speakers and sessions have been meticulously chosen and offer great quality and expertise in their own domain.

  • Sitecore has been hard at work in a number of products and technology choices:
  • Handling larger volumes and scaling your different environments for bigger load
  • Sitecore Commerce with enhanced performance, tooling and stability (and B2B?)
  • Sitecore 9.3 release with the all-new Horizon interface that will be revealed
  • Assist and accelerate your website development through tools such as SXA and JSS
  • Structuring your project for smoother development and deployment (Helix, Upgrades)

If you attend a session that touches at the above topics, you should be at the right place in the Symposium! Although I have learned from attending the Symposium for over 6 years that it is very hard to find a disappointing session overall.

So, what topics can I recommend or will I be attending personally?

“What is new in Sitecore Land” – Tuesday 13:30 – Pieter Brinkman & Mark Groves

Get ready to be loaded with a bunch of information on all new bits and pieces that will ship out with the latest version of Sitecore. As this session provides you with a much-needed overview of all new features and improvements, this session creates a perfect foundation that will lead you into the rest of the Symposium.

“Three key improvements we made in SXA” – Tuesday 14:35 – Adam Najmanowicz & Mark van Aalst

At The Reference, we have fully embraced SXA into all our projects, resulting in faster development, more flexibility, great support from Sitecore and an overall clear and transparent project approach. Whether or not you are already using SXA, join in and learn about the basics or new features. After leaving this session, you will be up to speed and ready to rollout SXA into your project right away.

“Build JSS websites with Blazor” – Tuesday 15:40 – Corey Smith & Gary Wenneker

We researched JSS a while back and since have our first full JSS website live. Based on that project, it is good to hear that the JSS project has found adoption through Blazor (allowing you to build rich client-side web UIs in C#). This session will shine its spotlight on having Blazor running atop the Sitecore JavaScript Services, getting the most of both worlds.

“New editing experience in Sitecore: What it means for developers” – Wednesday 10:30 – Alexey Vaschenko

Since the last two years, the Project Horizon has been on the horizon (yes, a bad pun), and we have heard and seen bits and pieces of it. This session would piece all the parts together into a full understanding of the Horizon interface. Time to find out what the impact is for content authors and marketers as well as developers. – A must see.

“Automate your commerce messaging” – Wednesday 11:35 – Ben Burns & Soren Kerrn

This presentation, brought by Sitecore themselves, is not only interesting since it highlights the potential of the Commerce solution. The true value of this session seems to come from showing how to combine ExM, MA with the Sitecore Commerce engine to create a smooth, integrated customer lifecycle experience .

“SXA beyond the box” – Wednesday 13:30 – Gert Gullentops

Whether or not you’ve picked up on SXA and even if you skipped the earlier SXA session, visit this session! Real-life examples will be used to showcase the true power of SXA as well as the flexibility that the platform is able to offer. The typical recommendation is to think outside of the box, and this session has gone above and beyond and can tell you what is out there… Beyond the box.

PS, did I mention that Gert Gullentops is a great colleague of mine at The Reference?

“10 things you didn’t know about Sitecore Forms” – Wednesday 14:35 – Bart Verdonck

A while back, the hate/love relationship with Sitecore’s WFFM finally ended when the all-new Sitecore Forms solution was introduced in Sitecore 9. This session will bring you up to speed on all the basic options such as save actions, validations. However, we will not shy away from features such as multi-page forms, conditional fields, insights and what is possible on extending the module.

PPS, did I mention that Bart Verdonck is yet other great colleague of mine at The Reference?

“Blazing fast Sitecore sites” – Thursday 9:40 – Alex Shyba & Adam Weber

‘Develop your website with performance and user experience in mind’ – should be an ideology that is always top of mind when developing online applications. Lower your standards and you lower your number of visitors. Learn how you can tune up your Sitecore to get personalization to run 98 times faster while keeping those hosting costs within an affordable amount.

“Using Sitecore Content Hub to take control of your digital asset lifecycle” – Thursday 10:45 – Tim Pashuysen, Brent Pinstaff & Chris Williams

Over the last year, after the acquisition of StyleLabs was finalized, the Sitecore Content Hub was created in order to manage your digital assets. This session will provide a good overview of the product as well as a how-to on managing your assets lifecycle. Additionally, information will be provided on what toolings and customization options are available with the Content Hub.

In conclusion:

Keep in mind that the amount of possible paths through the Symposium agenda are nearly endless across the 120 session and speakers. At The Reference, we try to cover as many sessions by scaling out on the amount of employees attending the Symposium. This year 7 of us will be attending. Keep track of me on Twitter or if you see me running, don’t hesitate to say hello.

Because the Symposium is about new knowledge and knowledge exchange, but it is also in large part for networking and sharing experiences! Hope to see you there!

Wednesday, May 15, 2019

Setting up Sitecore Connect for Salesforce and how to work with a Sandbox

When installing one of the various Sitecore Connect for Salesfoce connectors that can be found here:

You may run into problems when moving through the various steps in the case that the Salesforce environment you are using is actually a Sandbox environment.

The various steps of the installation are actually pretty straight forward. they are described in much more detail in the specific installation guides but the information below gives you a good overview of the complexity and specific highlevel steps. And it adds just that little extra sauce in case you are using a sandbox environment:

- Install the correct DEF framework (2.0.1 and onwards)
- The 3 providers (Salesforce CRM, Sitecore and xConnect)
- Sitecore connect for Salesforce

Once these pre-requisites are set up, it is time to Convert the installed xConnect Model to JSON and deploy it onto the xConnect roles (xconnect server and indexing server)

Next, log into your Salesforce environment and create your Salesforce connected App. In case that you can't find your way around that environment (like me), switch into the Classic user interface. To do that, just click on your username (right top) and find the option underneath your user menu.

Next up is connecting your Sitecore environment with this Salesforce environment.
In order to do that you'll need 5 specific values to help you construct a specific connectionstring.
- User ID
- Password
- Security Token value
- Client consumer key
- Client consumer secret

The first two are pretty straightforward, the security token is coupled to your account and needs to be reset in order to retrieve it via your configured email address. And the two last ones are retrieved from the connected app that we just configured.

Doing all the above steps will lead you to something that should look like this:

<add name="mysf" connectionString="user;password=b;client
ZPGdtc3b;secret key=5468568999798354123;security

token=g3ygFuNzGgm33YTfsM3WKG3AA" />

Next steps is to set up a tenant and configure the endpoints.
However, that is where things started to go wrong for me.
In itself, the configuration of the Salesforce endpoint is nothing more defining the name of the connectionstring we just defined (in this case "mysf"). Once you finalize this you can test the setup by clicking "Run Troubleshooter".

In my case this resulted in:

So, what went wrong?
After some inspection into the log I noticed the following:

After looking around on the internet for a while and contemplating a possible logical cause, the only outcome could be the use of a Sandbox Salesforce environment instead of a standard environment.

It was time to dive into the DLL's and find out what call Sitecore was making exactly.
I found the following in the AuthenticationClientSettings class of the Sitecore.DataExchange.Providers.Salesforce.dll file.

So, even though that endpoint was hardcoded, there apparently was a flag built in that keeps the Sandbox setting in check. But no documentation is available on this flag or how to set it...

Next step, the SalesforceClientEndpointConverter class:

So, there we have it...
Plain and simple:

Adding "sandbox=true" in your connectionstring will resolve your problems...

Glad to see that this option was built in. However, having proper documentation on this might have helped :)

And of course, to prove it, let's press that button again:

Monday, February 25, 2019

Awarded - Most Valuable Professional 2019

 A little while back, end of January to be precise, I was awarded the Sitecore Technical MVP award for 2019.
I am a little late to the announcement party, at least here on my blog. Which doesn't mean it doesn't merrit the much deserved attention and appreciation!


what does one have to do to achieve the MVP level?
Well, that is one of the reasons that this blog is rather late.

I don't get to spend a lot of my time on social accounts, blogs, stackexchange and even slack.
Meaning that it is a lot harder to get visibility through digital presence if you are not constantly on those channels.

My job mainly consists of following up on projects, providing estimates, knowing everything there is to know about Sitecore, both functionally as well as technically and which restrictions come with that.

So, setting my goals for 2019; what do I want to do with Sitecore?

- Set up a whole lot of instances on 9.1 for testing, upgrades and new customers.
- Keep on hosting the SUG as every session is very well received and keeps on being interesting
- Explore new possibilities with Sitecore. I think a good part of that focus could go into:

  • Cortex: what can Sitecore do out of the box?
  • OMNI:  how is Sitecore handling and approaching all the headless questions at hand
  • Commerce: With their B2C element well rolled out, what is next?
  • Sitecore Horizon and new SXA developments
  • Sharpen even more Azure experience in myself and the team
  • Salesforce keeps on growing closer to Sitecore, what's up and what's possible?
Regardless to say that there are quite some challenges up ahead that we are looking forward to tackle!

I'd like to finish of by saying, again (!), that I am truly honored to be counted among all these brilliant minds and look forward to exchange knowledge and ideas again in 2019!

See you all in London for SugCon!

Friday, October 26, 2018

SXA Data folder behavior

Let me start of with a general clarification for those of you who have little to no experience with SXA.
With Sitecore Experience Accelerator, data sources can still be stored in multiple places. And by default, your page's datasources will be stored either under a site-wide data folder node or the data folder located underneath your actual page.
Meaning that everything related and uniquely linked to a page is simply nested underneath that page and those blocks of content that allow further re-use are found on a higher data-repository level.

When adding a new component you are presented with the following option to select or create a new piece of associated content:

However, from time to time some unexpected behavior might pop up. Sitecore, by default, will use the Sitecore GUID as reference point for the datasource location in your presentation properties.
However, with SXA, the relative path of your datasource is used instead

SXA chose this approach to make the behavior more logical for end-users. Because when you copy a page with this approach, you actively create new nested datasources that can be modified within the scope of that page and that page alone.
When a reference is made based on the datasource Id, copying a page A to create page B results in cross references between B and A. So when a block of content is modified on page A, that same change will become visible on page B as well.

Now, back to the essence of this blogpost ;)

One of our customers had reported strange behavior with one of the created pages. 
Out of the blue one of the pages was displaying the wrong information inside the Experience Editor whereas the information portrayed on the published site was still correct.

On detailed inspection we came to the first conclusion that the datasource that pointed to the Data folder (in this case: local/Data/Text3) did not actually use that datasource...
Inside the Experience Editor if you clicked the : "Edit associated content" the editor jumped into an item nested underneath another item (an SXA redirect in this case) that had its own Datafolder with a Text3 item...

Changing the name and location of this Text3 item did indeed change the behavior of the Experience Editor to use the correct child datasource item again. Meaning that the problem must be somewhere in how Sitecore resolved which datasource to use.

So, what was going on? The customer had created a redirect page with the same name as another item in Sitecore (our problematic page) but had assigned a display name on that item.
Since the redirect page was higher up in the hierarchy of the Sitecore tree, when the Experience Editor was resolving the datasource for Text3 it was doing this by path. And apparently SXA replaces "Local" by the actual full Sitecore path instead of looking for child items.

This resulted in the redirect item to be found as the actual item where new and existing changes for the datasources should be created and searched.

The solution was a simple as the reason that this problem came to be: change the name of the problematic page to the displayname that das been assigned.
Since the redirect item handled the original url/path it could now safely redirect to the target page, which in turn was able to resolve it's datasources to it's own child pages.


Be careful around the current implementation of path-based datasource resolution. As Sitecore allows for items to have the same itemname (GUID is different so Sitecore is fine) resolving paths will always end up with the first hit in the hierarchy.

Switch between Path or Guid datasource

Keep in mind however that SXA provides script that help you switch from the path based approach into the ID based approach. 

So, if for any reason, the path approach is not sufficient you can use the following:

Thursday, June 28, 2018

Setting SXA security roles (with a small twist)

General setup 

 After setting up your SXA project, one of the next things you typically want to do is follow a myriad of guides to help finalize your setup.
One of these is to set up Security based on the SXA sites.
In order to do this, a number of the powershell scripts exist that are offered by the SXA product out of the box to help you set up the Tenant as well as the Site Security.

You can find all relevant information her:

After you do this, I did however notice a problem...

We created a number of editors that had the 'Site author' and 'Site designer' roles.
However, the created users were not able to do all necessary actions immediately.

This user is now indeed able to log in and see and edit that SXA site.

First issue

But when we performed the following test:

Create a new page (Page type) > go into the Experience Editor > Add a (default) Promo block
At this moment the experience editor gives a popup that lets you create site content or content under the Data folder.
> We click the Create button next to the Data folder ...

And there we get a popup warning screen that says that this users does not have access to create that content...

This immediately felt like a problem in the SXA setup since I tested this on a vanilla SC9 and SXA 1.7.1 installation...

After some investigation and great support from the Sitecore SXA team they acknowledged this as a bug on their side and we found the following solution:

As a workaround for the issue, you can try the following steps:

1. Go to the item: /sitecore/system/Settings/Foundation/Experience Accelerator/Local Datasources/Virtual Page Data
2. Add the permission for the "Create" security right for all the needed users or role.  (In this case that is the SXA Author created role)

Publishing Issue

Just another thing to keep in mind is that with these rights, the editor is not able to perform any publishing. This might be by design for the users you just created.

If you do want to grant the publishing rights, then just assign the Sitecore Client Publishing role and they are good to go.

If your intent is to take away publishing as a whole then there are some next steps.
As you will notice, the Publish section on the Ribbon is indeed as good as empty and no publishing is possible from there out.

However, right clicking on the Content Tree in Sitecore will still give you the option to publish. As well as the Publish button on the Experience Optimizer section in the Experience Editor that is still available...

Clicking this will however result in the following error:

So, actually apart from confusing the editors they are virtually unable to ever publish anything.

If you want to resolve this, make the following modifications to the security on the roles:

 1. Go to the Security Editor;
2. Select the sitecore\Sitecore Client Designing role;
3. Navigate to the  /sitecore/content/Applications/Content Editor/Context Menues/Default/Publish Item item.
4. Forbid rights inheritance as described in the below screenshot:

5. Select the sitecore\Sitecore Client Publishing role;
6. Allow the Read access explicitly as shown on the below screenshot:

7. After that, assign the sitecore\Sitecore Client Publishing  OR sitecore\Sitecore Client Advanced Publishing roles to your user.

There you go, you should be all set and ready to go :)